HIPAA-Compliant Platform

Never Miss Another Patient's Call Again

Sera answers calls instantly, books into your system, works when you're closed, and never misses a lead — all automatically. Your front desk stays focused on in-office care.

Answers Calls Instantly
Books Into Your System
Works When You're Closed
Never Misses a Lead
app.joinsera.us
LIVE CALL SUMMARYJust now
CallerSarah M.
Call TypeNew Patient
ReasonBack Pain
InsuranceAetna
Preferred TimeAfternoons
✓ Captured✓ Delivered to Staff

HEAR IT LIVE

Listen to Sera Handle a Real Patient Call

This is what your patients hear when they call your clinic and Sera picks up. Natural, professional, and captures every detail.

0:00 / 0:47

🎧 Real AI conversation · Not scripted · Not edited

📋 Call Summary — Building Live...
app.joinsera.us/dashboard
📊 Dashboard
📞 Calls
📥 Inbox
👥 Patients
Settings
📞

Want to try it yourself? Call (347) 653-1170 and talk to Sera live.

0
Missed Calls While Live
Every call answered, every time
<30s
Average Answer Time
Faster than any front desk
15-20 hrs
Saved Weekly
Reclaimed for patient care
24/7
Coverage Active
Nights, weekends, holidays
HIPAA Compliant SOC 2 Type II End-to-End Encrypted BAA Included

Works With Your Existing Systems

Don't see your system? We integrate with any EMR via API.

HOW IT WORKS

A System That Works While Your Staff Works

When your team is busy or your clinic is closed, Sera answers incoming calls, asks the right intake questions, and delivers structured summaries to your staff.

1
📞
Call Received
A patient calls your clinic. Sera picks up instantly — no rings, no hold music, no voicemail.
Receiving
2
💬
Intake Questions
Sera asks about the reason for calling, insurance info, and preferred appointment times.
Processing
3
📋
Summary Generated
A structured summary is created with all the patient data your team needs to follow up.
✓ Captured
4
🔔
Staff Notified
Your team gets the summary via email, SMS, or the portal — ready to book the patient.
✓ Sent

CALL HANDLING

How Sera Handles Every Scenario

From appointment requests to urgent transfers, Sera routes every call intelligently.

PLATFORM

Every Feature Your Practice Needs

Enterprise-grade AI call coverage with real product interfaces — not vaporware.

Incoming Call
Summit Physical Therapy
Maria Garcia
📵
📞
Sera answering in 2s...
Instant Call Answering
Every call picked up in under 30 seconds, 24/7. No voicemail, no hold music — patients talk to Sera immediately.
📞 Patient Call
Staff Available?
→ Connect to Staff
→ Sera Answers
Smart Call Routing
Sera knows when to handle it and when to transfer. Complex cases get warm-transferred with full context.
S
How can I help you today?
P
I need to schedule for knee pain
S
Of course. Can I get your insurance?
P
Blue Cross Blue Shield
S
Got it! Any preferred times?
Structured Intake
AI-driven conversation captures name, insurance, reason, and preferences — structured and ready for your team.
MonTueWedThuFri
✓ Booked by Sera · Wed 2:30PM
Automated Scheduling
Sera checks availability and books appointments directly into your calendar. No double-booking, no manual entry.
app.joinsera.us
Call Summary
PatientMaria G.
ReasonKnee pain
InsuranceBCBS
PreferredMornings
✓ Delivered
Call Summaries & Transcripts
Every call produces a structured summary with recording, transcript, and extracted data — delivered to your team instantly.
Coming Soon
🔔 Appointment Reminder
Hi Maria, this is Sera from Summit PT. Your appointment is tomorrow at 2:30 PM. Would you like to confirm?
✓ Confirm
↻ Reschedule
× Cancel
Confirmed ✓
Proactive Patient Outreach
Automated appointment confirmations, rescheduling, and waitlist management — reducing no-shows by up to 35%.

WHY SERA

How Sera Compares

See how AI-powered call coverage stacks up against traditional approaches.

Feature
Sera
Traditional Solutions
Answer Speed
Under 30 seconds, 24/7
× Hold times, voicemail after hours
Patient Intake
AI captures name, insurance, reason automatically
× Manual data entry by staff
Call Summaries
Instant structured summaries delivered to team
× Handwritten notes, voicemail transcription
Channels
Voice + SMS + missed call text-back
× Phone only
After Hours
Full coverage nights, weekends, holidays
× Voicemail or expensive answering service
EHR Integration
athenahealth, eClinicalWorks, NextGen & more
× Manual data transfer
Setup Time
Live in 48 hours
× Weeks of training and configuration
Contracts
Month-to-month, cancel anytime
× Annual contracts typical

Everything Your Front Desk Needs — Delivered Automatically

Sera captures patient data, generates structured summaries, and sends them to your team in real time. No extra software. No training required.

Patient name & contact info
Reason for calling
Insurance details
Appointment preferences
Call recording & transcript
Explore the Product →
app.joinsera.us/call/284
CALL SUMMARY2 min ago
PatientJohn D. · (555) 123-4567
ReasonKnee pain evaluation
InsuranceBlue Cross Blue Shield
PreferredMornings, Mon-Wed
Notes"Previous ACL surgery in 2022. Prefers early AM before work."
Duration2m 34s
✓ Captured✓ Delivered
HIPAA Compliant
End-to-End Encrypted
24/7 Coverage
No Contracts
SOC 2 Type II

INDUSTRIES

Built for Businesses That Can't Miss Calls

From healthcare practices to home service businesses, Sera keeps your phones covered so you never lose another lead.

🦴
Physical Therapy Clinics
Answers every patient call, verifies insurance info, books into your EMR, and reduces front-desk workload by 15-20 hours per week.
🦷
Dental Practices
Never miss a new patient inquiry. Capture appointments around the clock with automated voice AI scheduling and missed call text back.
Med Spas
Convert every inbound inquiry into a booked consultation. Sera handles after-hours calls and automated appointment scheduling seamlessly.
🔧
Chiropractors
Handle high call volumes during peak hours with intelligent AI call answering and automatic lead nurturing for no-shows.
🏠
Home Services & Contractors
Stop losing jobs to missed calls. Sera answers, captures job details, and schedules estimates — even after hours and on weekends.
🏢
Any Appointment-Based Business
If your practice relies on scheduled visits and your front desk is the first point of contact, Sera can help.

SOCIAL PROOF

Trusted by Healthcare Leaders

"Sera answered 100% of our after-hours calls in the first month. We booked 23 new patients that would have gone to voicemail. The ROI was immediate."

Office Manager
12-Location PT Practice

"Our front desk was drowning. Now they focus on patients in the office while Sera handles every incoming call. Setup took less than 48 hours."

CEO
Multi-Site Dental Group

"I was skeptical about AI answering our phones. After hearing the first call recording, I was sold. Patients can't tell it's not a person."

Front Desk Lead
Orthopedic Clinic

RESULTS

Real Clients. Real Impact.

CALL SUMMARY
PatientT. Rivera
ReasonBack pain
Status✓ Booked
HealthcareCase Study
How a 12-Location PT Practice Recovered $47K in Lost Revenue
Read More →
👥
Staff Dashboard
4 active, 2 on break
DentalCase Study
Dental Group Cuts No-Shows by 35% With AI Reminders
Read More →
MTWTF
100% Booked
OrthopedicsCase Study
From 40% Missed Calls to Zero: An Orthopedic Clinic's Story
Read More →

Before & After

VS
Without Call Coverage
Missed calls during busy hours
Patients hang up and call a competitor
Voicemails pile up
Staff spends hours playing phone tag
Lost new patient opportunities
You never even know they called
Staff overwhelmed
Juggling phones, check-ins, and paperwork
No data from missed calls
Can't recover what you can't measure
With Sera
Every call answered in under 30 seconds
No busy signal or voicemail ever
Structured summaries delivered instantly
Staff just follows up and books
New patients captured 24/7
Nights, weekends, holidays, lunch breaks
Staff focuses on in-office care
Phone coverage handled automatically
Full call data and analytics
See exactly what patients need, when

PRICING

Transparent, Coverage-Based Pricing

Enterprise-grade call coverage designed for healthcare practices. No hidden fees. No long-term contracts. Cancel anytime.

Starter
Call Coverage
$497/mo
Solo practices and small clinics with straightforward call coverage needs.
24/7 inbound call answering
Patient intake & summaries
Staff notifications (email + SMS)
Call recordings & transcripts
HIPAA-compliant portal
Ongoing system monitoring
Get Started →
Recommended · Best Value
Pro
Full Intake System
$997/mo
Save $35K+/year vs. hiring a full-time receptionist
Growing practices that want automation, follow-ups, and patient pipeline visibility.
Everything in Starter
Missed-call text-back
Automated follow-up sequences
CRM & patient pipeline
Analytics dashboard
Priority support
Get Started →
Enterprise
Custom Deployment
Custom
Multi-location practices and healthcare groups needing tailored solutions.
Everything in Pro
Multi-location support
Advanced call routing
Custom integrations
Dedicated account manager
Custom reporting
Contact Sales →

FAQ

Questions From Practice Managers

Most practices are live within 48 hours. We handle the configuration, call routing setup, and intake flow customization. Your team doesn't need to install anything.

Yes. Sera is built on HIPAA-compliant infrastructure with end-to-end encryption, strict access controls, BAAs with every client, and comprehensive audit logging.

Sera handles the vast majority of calls naturally. If human intervention is needed, the call is immediately flagged and routed to your team with full context.

No long-term contracts. All plans are month-to-month. Cancel anytime from your account settings.

Sera integrates with most major EMR systems and can deliver summaries via email, SMS, or our portal. Custom integrations available on Enterprise.

That's where Sera shines most. Nights, weekends, holidays — Sera answers every call and captures full intake data so your team can follow up first thing.

Sera sounds natural and professional. Most patients won't realize they're talking to AI — they'll just notice that someone actually answered the phone and helped them.

Sera is trained to detect urgent language and immediately directs patients to call 911 for emergencies. Non-emergency urgent calls are flagged and routed to your on-call staff with full context.

We set up call forwarding from your existing number — no need to change your phone number or provider. When calls aren't answered by your staff within a set number of rings, they forward to Sera automatically.

Yes. We configure Sera's intake flow to match your practice's exact workflow — the questions asked, the data collected, the tone used, and how summaries are formatted.

Your Staff Handles Patients.
Sera Handles the Phones.

Book a 15-minute demo and hear Sera handle real patient calls through your clinic's workflow.

Or try it now: (347) 653-1170

Book a Demo →