OUR STORY
Sera started with a simple observation: the most critical moment for a healthcare practice — a patient calling to book — was being lost to voicemail, hold times, and staff bandwidth. We built the system that should have existed.
FOUNDING STORY
Every clinic we talked to had the same story. A patient calls at 6:30pm. It goes to voicemail. They call a competitor at 6:31pm. That's not a staffing problem — it's an infrastructure problem.
We built Sera to be the perfect first voice a patient hears. Not a phone tree. Not a chatbot. A voice that sounds human, asks the right questions, and hands off a clean summary to staff — every time, at any hour.
We're not building a feature. We're building the operating system for the modern healthcare front desk.
WHAT DRIVES US
Every design decision starts with the patient's experience. If it doesn't make the call better, we don't build it.
Healthcare doesn't have business hours. Sera doesn't either. 24/7/365 is a floor, not a ceiling.
HIPAA compliance isn't a checkbox for us. It's a design constraint baked into every line of infrastructure.
THE TEAM
We're a lean team of engineers and healthcare operators who've seen these problems from the inside. We ship fast, listen closely, and obsess over call quality.