From the moment a patient calls to the moment your staff follows up — Sera handles everything automatically.
Four simple steps from incoming call to booked appointment. No training required, no complex setup.
When a patient calls your practice, Sera picks up within seconds — day or night. No hold times, no voicemail maze, no busy signals. The AI greets the caller naturally and begins the conversation immediately, just like a trained receptionist would.
Sera conducts a structured intake conversation — asking about the reason for calling, insurance information, preferred appointment times, and any special notes. The conversation feels natural and professional. Patients consistently report they can't tell they're speaking with AI.
The moment the call ends, Sera generates a structured summary with every detail captured: patient name, contact info, reason for calling, insurance details, appointment preferences, and any notes. The summary is formatted and ready for your team to act on.
Summaries are delivered instantly via email, SMS, or directly into your Sera portal. Your staff sees exactly what they need to follow up and book the appointment — no phone tag, no deciphering voicemails, no manual data entry.
Built specifically for healthcare. Every feature designed to save time, capture patients, and reduce staff burden.
Sera picks up every call within seconds, 24/7. No hold music, no voicemail, no missed opportunities.
Automatically routes calls through the right workflow based on caller intent — new patient, follow-up, or urgent.
Patients can't tell they're speaking with AI. Sera handles complex questions naturally and professionally.
Captures preferred days, times, and urgency so your team can book instantly without back-and-forth.
Every call produces a clean, structured summary with patient details, reason, insurance, and notes.
Sera will proactively call patients for reminders, rescheduling, and waitlist notifications.
Intelligent workflows for every type of call your practice receives.
Every call produces a comprehensive, structured summary that captures every detail your team needs to follow up. No more listening to voicemails, no more incomplete notes, no more guessing what the patient said. Sera captures it all — automatically, accurately, and instantly.
See how Sera stacks up against legacy answering services and voicemail systems.
| Feature | Sera AI | Traditional Solutions |
|---|---|---|
| Answer Speed | Under 3 seconds, every call | 30-90 second hold times typical |
| Availability | 24/7/365 — no exceptions | Business hours only, voicemail after |
| Data Capture | Structured summary, every field | Handwritten notes, often incomplete |
| Cost Per Call | Pennies per call, flat monthly | $4-8 per call, overages common |
| HIPAA Compliance | Fully compliant, BAA included | Varies, often unclear |
| Setup Time | Under 15 minutes | Days to weeks of training |
| Consistency | 100% consistent, every call | Varies by agent and shift |
| Scalability | Unlimited concurrent calls | Limited by staff headcount |
Book a 15-minute demo and see how Sera can transform your practice's call handling overnight.